We combine cutting-edge techniques, expert experience, and proprietary software to protect your brand with strategic, selective enforcement. Unlike “one-size-fits-all” solutions, we focus on precise actions aligned with your long-term goals.
These unauthorized sellers can harm your brand, disrupt pricing, and sell counterfeit or low-quality products. We identify and remove them from major platforms like Amazon and Walmart, using advanced monitoring to maintain brand integrity.
We use cease-and-desist letters, legal actions, and test buys to remove violators. This approach boosts your Buy Box percentage, prioritizing authorized sellers and optimizing pricing strategy.
Inventory Units Removed
We contact 100% of unauthorized sellers on Amazon and Walmart. That’s why our clients see 95%+ removal rates, compared to competitors who barely reach 50%.
We initiate enforcement with structured cease & desist actions to promote your brand policy and drive seller cooperation.
We use hundreds of proprietary techniques to uncover seller identities and trace grey market supply chains to their source.
Removals help you win the Buy Box, preserve pricing integrity, and ensure priority placement for authorized sellers.
Our dual approach stops grey market threats in their tracks and prevents them from coming back — protecting your pricing and brand reputation long-term.
Lawyer-crafted letters, no counterfeit claims without proof, and every action designed to protect your brand from liability.
After years in business, we’re very proud to say that neither us, nor any of our brands have had any legal issues of any kind related to our service. That’s because we take exhaustive measures to shield your business & brand, such as:
Any infringement complaints filed by us are made with the utmost care and transparency. We do not file counterfeit complaints without test buys, or direct approval from the brand. Our trademark complaints are made with caution and thought, ensuring that your brand is free from risk.
We give you the option of using your own personal cease & desist letters or the option to customize our proven high performance Cease & Desist letters. These letters were crafted by Intellectual Property lawyers with a full focus on minimizing liability and engaging in communication.
Rather than just contacting sellers with the same message over and over, we have multiple strategies that “graduate” over time, which we employ to effectively communication with resellers and come up with resolutions, rather than just being ignored. Our process starts welcoming, and can escalate to severe actions for the resellers who do not comply.
Our cutting-edge private investigation techniques are revolve around similar OSINT techniques that are used by the CIA and the NSA . These techniques allow us to identify sellers at a 95%+ success rate.
Using this information, we can identify who the sellers are, where they are sourcing your brand’s products from, and even assist your distributors in preventing your products from falling into the hands of unauthorized sellers as well.
Unauthorized sellers can undercut prices, damage your brand’s reputation, and offer counterfeit or low-quality products.
Unauthorized sellers often access products through gray markets or unauthorized distribution channels, bypassing your brand’s official agreements.
The removal process can vary depending on the size of the brand, industry type and various other factors, however we typically start achieving results within the first few weeks.
We do not offer removal guarantees, however it is not uncommon to see removal rates on Walmart in the range 90%, eBay can be slightly lower.
We LOVE investigating international grey market trade. Contact us about the countries you would like to monitor and enforce, and we will be glad to help.
Our onboarding period takes between 1-2 weeks depending on the amount of custom work required.
Yes. Removing unauthorized sellers reduces competition for the Buy Box—especially from sellers who undercut your pricing or provide a poor customer experience. With fewer sellers violating your brand’s pricing or quality standards, your chances of winning (and keeping) the Buy Box increase significantly.
Stop price erosion and partner friction. Our enforcement removes unauthorized sellers, protects margins, and restores Buy Box share—without legal risk.
*Our office hours are Mon-Fri 9:00 AM – 6:00 PM (EST)
